SHIPPING & RETURNS
· Please choose carefully when ordering your Products, ensuring you check Size, Product Description & Images provided.
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· Decorated goods supplied as ordered (correctly) will not be refunded unless the product is faulty, or is s significantly different to those shown in pictures or in the product description.
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· Faulty goods must be returned within 7 days of receipt for inspection before a refund or replacement will be issued. We may need to have the item assessed by the manufacturer to determine whether or not you are entitled to an exchange, or refund. All items must be in their original packaging, with tags attached and in an unused, unworn, unmarked condition.
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· All returns and exchanges must be confirmed as purchases made from Robson Embroidery.
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· In returning a Robson Embroidery product, the cost of return postage is at the purchasers cost, once received and inspected if deemed faulty postage will be refunded.