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·         Please choose carefully when ordering your Products, ensuring you check Size, Product Description & Images                provided.

·         Decorated goods supplied as ordered (correctly) will not be refunded unless the product is faulty, or is s                        significantly different to those shown in pictures or in the product description.

·         Faulty goods must be returned within 7 days of receipt  for inspection before a refund or replacement will be                issued. We may need to have the item assessed by the manufacturer to determine whether or not you are                    entitled to an exchange, or refund. All items must be in their original packaging, with tags attached and in an              unused, unworn, unmarked condition.

·         All returns and exchanges must be confirmed as purchases made from Robson Embroidery.

·         In returning a Robson Embroidery product, the cost of return postage is at the purchasers cost, once received                and inspected if deemed faulty postage will be refunded.


·         Cancellation Fees can and do apply as outlined below. These fees are to partially cover the time involved in                Administration, Stock Transfers and Freight, Graphic/Artwork Preparation etc.

·         If you cancel an order once order confirmation has been received then cancellation fees may apply

·         You will not be responsible for cancellation fees if we cannot fulfil your order.

·         If an order has been processed for decoration and or dispatched, the order is not able to be cancelled.

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